General Terms & Conditions
Please see below for terms and
conditions relating to package bookings through our agency.
1. DESCRIPTION OF SERVICE
Jordan Wilderness Travel & Tours serves as an agent to provide you with the best itinerary in Jordan according to your needs, taste and physical level. We can book hotels, transportations, entry tickets, guides, activities…etc and offer you different types of programs at a reasonable price.
2. PERSONAL PRIVACY
Our rates are always indicated in US Dollars. Rates also include Sales Tax and Service Charge.
Your will need to make a bank deposit of the following percentage of amount stated in the invoice of reservation:
-25% of payment is required at the time of booking.
-50% of total payment is due 1 month prior to arrival.
-Full payment is due on arrival.
Please choose from our diverse programs offered on our website. If you do not find what you are looking for, and you need a program that is more specific to meet your requirements, you can design your own itinerary by filling out the DESIGN-YOUR-TRIP FORM on our website according to your needs.
8. BOOKING CONFIRMATION
Please provide us with the following information upon confirmation:
• information of travelers (names/ birth date/ nationality)
• number of guests, number of hotel rooms, and specify details
(such as single/twin/double rooms, smoking/non-smoking…etc)
• passport details of travelers (passport number/ issue date/expiration date and place of issue)
• estimated arrival and departure time
• meal plan (B&B, HB or FB)
• other special requests (if any)
We ask you to kindly re-confirm 1 month prior to your arrival
9. CHILDREN POLICY
10. CANCELLATION / CHANGES BY YOU
- 14 days prior to arrival: 50% of total bill will be charged.
- No show: 100% of total bill will be charged
- No refund will be made for any accommodation, transportation, sightseeing, meals or service not utilized by any person after the tour has began.
11. CHANGES OR CANCELLATION BY US
We reserve the right to change the itinerary, or part of it, to postpone it, to alter hours of departure and/or dates according to changing orders of the local authorities, and natural or man-made disasters.
We also reserve the right to cancel any tour prior to departure. In such a case, full refund of all payments will constitute full settlement to the client.
Excluded. We highly recommend all our clients to insure themselves and their belongings. Any injury, damage, or loss incurred beyond the control of Jordan Wilderness Travel & Tours, or not under its direct control, will be borne by the participants and be their sole responsibility.
13. SPECIAL REQUIREMENTS
14. EARLY MORNING ARRIVAL
The majority of hotels check-in guests after 12:00 noon. Arriving earlier than 12:00 am may result in not having your room ready. It is important to inform us so that the hotel will be informed. Arriving very late night, early morning will result in charging you an extra night so that you guarantee your room upon arrival; for example:
Arrival Date: Feb 10th 2009
Departure Date: Feb 12th 2009
Arrival Time: 02:00 am
No. of Room Nights: THREE (since we have to reserve the room on the 9th to guarantee that your room is ready upon check-in, otherwise you will have to wait until after 12:00 noon)
15. FORCE MAJEURE
We do not accept liability or pay compensation for any loss, damage or expense where the performance or prompt performance of our obligations is prevented or affected by reason of force majeure.
16. MEDICAL PROBLEMS
Jordan Wilderness Travel & Tours acts as direct or indirect agent for the clients of any tour, and/or the travel agent who organizes the tour, and the hotels and restaurants, bus companies, and other contractors and shall not be held liable for any injury, damage, loss, delay, irregularity or additional expenses that may be incurred.
All participants on these tours are bound by the general conditions, rules and regulations as fixed by the contractors. Any injury, damage, loss, delay, irregularity or additional expenses incurred beyond the control of Jordan Wilderness Travel & Tours , or not under its direct control, will be borne by the participants and be their sole responsibility.
We reserve the right to adjust the contracted rates in case the government increases / decreases the percentage of taxes collected as per Jordanian law without prior notice.
We reserve the right at any time by giving notice in writing to cancel this agreement, should the company fail to fulfill the terms and conditions.
Under no circumstances are the contracted rates to publish on the internet or any other way of advertisement without the specific permission of Jordan Wilderness Travel & Tours.