Cancel & Reschedule: Managing Your Booking with Ease

Your guide to changes and cancellations, ensuring a smooth experience for your Wadi Rum adventure.

Cancellation & Rescheduling Policy: Fairness and Clarity

We understand that travel plans can change unexpectedly. Our policy is designed to ensure transparency and fairness for both you and us. If you need to modify, reschedule, or cancel your booking, please inform us as soon as possible.

Last Updated: February 15, 2025

No Prepayment – A Matter of Trust

Unlike many tour operators, we do not require a deposit to secure your booking. Instead, we rely on mutual trust and respect. If your plans change, please let us know promptly. However, if you cancel within the non-refundable period, we kindly ask you to honor our policy and complete the full payment, as last-minute cancellations directly impact our small business.

Changing or Rescheduling a Booking: Flexibility Within Limits

• Availability: Rescheduling depends on availability. If your preferred new date is unavailable, we will offer alternative options to accommodate your needs.
• Confirmation: Once rescheduling is confirmed, we will update your booking details and send you the revised confirmation promptly.
• Cost: Depending on availability, changing or rescheduling your booking is free of charge. However, certain conditions may apply during peak seasons.

Cancellation Policy: Understanding Your Options

• Cancellations 15 days or more before your arrival: No payment required.
• Cancellations within 14 days of your arrival: Full payment is required.

How to Cancel: Contact us via email or WhatsApp to initiate the process.

Processing: Please notify us promptly to ensure a smooth and hassle-free cancellation process.

Confirmation: We’ll confirm your cancellation and provide payment details if applicable.

Why is Payment Required for Last-Minute Cancellations?

Late cancellations pose significant challenges for small businesses like ours. Once a booking is made, we reserve space, prepare resources, and decline other potential bookings. If canceled within 14 days, we may not be able to fill your spot, resulting in lost income and unrecoverable costs. Your understanding and cooperation are greatly appreciated.

No-Show Policy: Missing Your Tour Without Notice

• A no-show means failing to arrive for your tour without prior notification.
• No-shows are treated as last-minute cancellations, and full payment is required.
• If you’re delayed unexpectedly, please inform us immediately, and we will do our best to accommodate you.

Exceptional Circumstances: Handling Unforeseen Events

We understand that unexpected situations, such as flight cancellations or illness, can occur. While our standard policy applies, we are committed to reviewing each case individually and working with you to find the best solution.

Thank you for choosing Wadi Rum Safari. We look forward to welcoming you to our desert home and creating unforgettable memories together!